GENERAL TERMS AND CONDITIONS
General Information
These General Terms and Conditions apply to the reservation of accommodation listed on the website kuce-za-odmor-vinbreg.com. "Vinbreg Holiday Homes" is the name of the accommodation reservation website of Vinbreg Ltd. The General Terms and Conditions define the relationship between the User of the site and the Accommodation Provider, regarding the terms and methods of reservation, payment, cancellation of bookings, as well as the protection of personal data and other matters related to making a reservation and using the website kuce-za-odmor-vinbreg.com.
Meaning of Terms Used in These General Terms and Conditions
By using the website kuce-za-odmor-vinbreg.com, Users confirm that they are familiar with and agree to the General Terms and Conditions and consent to using the website kuce-za-odmor-vinbreg.com in accordance with them. The Accommodation Provider advises Users to familiarize themselves with these General Terms and Conditions before making an online reservation to be aware of all their rights and obligations. The Accommodation Provider advises Users not to use the website kuce-za-odmor-vinbreg.com if they do not agree to the General Terms and Conditions.
The Accommodation Provider reserves the right to at any time and without prior notice, discontinue or modify the content of the General Terms and Conditions, the offer and prices of accommodation, or any other content of the website kuce-za-odmor-vinbreg.com. The mentioned changes will take effect upon being posted on kuce-za-odmor-vinbreg.com. Users are required to review the content of the website kuce-za-odmor-vinbreg.com before each use. Any actions contrary to this by the User shall release the Accommodation Provider from any responsibility.
By accepting the General Terms and Conditions, the guest must be of legal age and legally capable. The Accommodation Provider bears no responsibility for any violation of this provision.
When filling out the accommodation reservation form, the Guest is required to provide accurate, valid, and complete personal information.
The accommodation reservation agreement between the Guest and the Accommodation Provider is concluded at the moment the reservation is confirmed. The confirmation of the accommodation reservation will be sent via email.
Details of the Sales Point for Accommodation Reservation
Vinbreg Ltd., Metela Ožegovića 31, Margečan, 42242 Radovan, Croatia
Vinbreg Holiday Homes (kuce-za-odmor-vinbreg.com) is the name of the website for accommodation reservations
Company Name and Address:
Vinbreg Ltd.,
Metela Ožegovića 31,
Margečan, 42242 Radovan,
Croatia
Location of Holiday Homes:
Vinogradska 27A,
Margečan, 42242 Radovan,
Croatia
VAT ID: 95950470698
Company Registration Number: 070199941
Phone: +385 42 350 932
E-mail: info@kuce-za-odmor-vinbreg.com
Bank Account: Zagrebačka banka d.d.
IBAN: HR1823600001103072988
EU-VAT-NO: HR95950470698
Accommodation Reservations
- The reservation can be confirmed by paying an advance as a guarantee of arrival.
- The reservation is confirmed by paying a 30% advance. The remaining balance must be paid no later than on the day of arrival at the property.
- The reservation made can be changed or canceled in accordance with the Cancellation Policy. Changing the reservation dates may affect the price.
Payment Methods and Price List
- Prices are subject to change depending on the time of stay and availability of the accommodation. All prices are available on the website, and can be requested via email, phone, or contact form.
Supported payment methods:
- Payment to a bank account in euros (EUR).
- Card payment
- Bank Transfer
The guest must provide the following information:
Payment to IBAN account of Vinbreg Ltd., Metela Ožegovića 31, Margečan, 42242 Radovan, Croatia: HR1823600001103072988
Payment description: enter the reservation number
Recipient: Vinbreg Ltd., Metela Ožegovića 31, Margečan, 42242 Radovan, Croatia
- Card Payment
The accommodation reservation can be paid in full by debit, credit, or business cards (MAESTRO, VISA, MASTERCARD) from any bank in Croatia or abroad.
Cancellation Policy
- The reservation is held until 8:00 PM on the day of arrival.
- You can cancel the reservation no later than 7 days before arrival, with the possibility of a refund of the paid advance.
- In case of cancellation 7-0 days before arrival, or in case of no-show, we retain the paid advance.
Check-in and Check-out
- Check-in is possible from 4:00 PM on the day of arrival.
- Check-out is possible until 10:00 AM on the day of departure.
Other Information
- We reserve the right to refuse, cancel, or change a reservation if there has been abuse of the reservation system or if the reservation was made in error by the user.
- For any additional information, please contact our reservations service via email: info@kuce-za-odmor-vinbreg.com or phone: 042/350-932 or mobile: 091/3864-003.
Online Payment Security Statement
When paying on our website, you use CorvusPay – an advanced system for secure acceptance of payment cards online.
CorvusPay ensures the complete confidentiality of your card data as soon as you enter them into the CorvusPay payment form. Payment data is transmitted encrypted from your web browser to the bank that issued your card. Our store never comes into contact with your complete card information.
Furthermore, the data is not accessible even to CorvusPay system employees. An isolated core independently transfers and manages sensitive data, keeping it completely secure.
The payment form is secured with SSL transport encryption of the highest reliability. All stored data is further protected by encryption, using a cryptographic device certified according to the FIPS 140-2 Level 3 standard. CorvusPay meets all online payment security requirements set by leading card brands and operates in accordance with the PCI DSS Level 1 standard – the highest security standard in the payment card industry. When paying with cards included in the 3-D Secure program, your bank, in addition to the card’s validity, also confirms your identity using a token or password.
Corvus Info treats all collected information as bank secret and handles it accordingly. The information is used solely for the purposes for which it was intended. Your sensitive data is completely safe, and its privacy is guaranteed by the most modern protective mechanisms. Only the data necessary for performing the transaction in compliance with prescribed online payment procedures is collected.
Security controls and operational procedures applied to our infrastructure ensure the immediate reliability of the CorvusPay system. Additionally, strict access control, regular security monitoring, and thorough checks to prevent network vulnerabilities, along with planned implementation of information security regulations, continuously maintain and improve the security level of the system, protecting your card data.
Thank you for using CorvusPay!
Privacy and Data Security Statement
Before accessing certain content, when making a reservation on the accommodation service provider’s website, it is necessary to provide personal data of the guest. By agreeing to provide personal data, it will be assumed that the guest has agreed to the terms of use of personal data as specified in these General Terms and Conditions, which give the accommodation service provider the right to collect, use, process, and transfer personal data related to the use of the website kuce-za-odmor-vinbreg.com
The accommodation service provider commits to protecting the guest's personal data by only collecting the necessary basic information required to fulfill our obligations under these General Terms and Conditions. Data automatically recorded when accessing the website, which is not personal data (such as IP addresses, browser types, time spent on the site, number of visits, etc.), will be used by the accommodation service provider solely to evaluate website traffic and to improve its content and functionality.
The accommodation service provider informs guests about how collected data is used, regularly offering guests the option to decide whether they wish their name to be removed from lists used for marketing campaigns. All guest data is strictly protected and accessible only to employees who need this data to perform their work. All employees of VINBREG D.O.O. (owned by the accommodation service provider) and business partners are responsible for complying with privacy protection principles.
Personal Data Controller
The accommodation service provider is responsible for processing personal data (Vinbreg d.o.o., located at Vinbreg d.o.o., Ulica Metela Ožegovića 31, Margečan, 42242 Radovan, Croatia, OIB: 95950470698, Phone: +385 42 350 932).
Contact details of the personal data protection officer: info@kuce-za-odmor-vinbreg.com
Purposes of Personal Data Processing
The accommodation service provider collects and uses personal data for the purpose of concluding and fulfilling sales contracts and to meet legal and regulatory obligations, as well as for the purpose of achieving its own legitimate interests in lawful business operations.
Personal Data and Availability to Third Parties
The accommodation service provider stores personal data (such as name, surname, address, email address, and phone number) provided by the guest during the reservation process.
The accommodation service provider does not forward personal data to unauthorized individuals or organizations, nor does it use it for any other unforeseen and unauthorized purposes.
Duration of Personal Data Storage
Personal data is stored and processed only for as long as necessary to fulfill a specific legitimate purpose, unless longer storage is required by applicable laws for a particular purpose, and at least for the duration of the contract between the guest and the accommodation service provider.
If consent is given for marketing purposes, the data will be stored as long as the consent is not withdrawn.
Security Measures for Protecting Personal Data
The collected data is in electronic form and is specifically protected such that communication between the user’s computer and the website www.kuce-za-odmor-vinbreg.com takes place via a secure protocol. All personal data of the guest is protected by organizational and technical measures to prevent unauthorized access, alteration, dissemination, or deletion. The accommodation service provider takes all reasonable measures to protect the data but cannot guarantee the protection of information transmitted to or from the internet, and therefore is not responsible for information received by third parties in this manner.
Access and Correction of Personal Data
The guest may request and receive full information from the accommodation service provider about the personal data stored, as well as request corrections, by sending an email to the personal data protection officer at info@kuce-za-odmor-vinbreg.com.
Deletion of Personal Data (Right to be Forgotten)
The guest has the right at any time to request the deletion of personal data (right to be forgotten), which can be done by submitting a request to the email address of the personal data protection officer info@kuce-za-odmor-vinbreg.com, and the data will be deleted without delay after verifying the authenticity of the request. The guest has the option to submit a request for deletion in any notification received from the accommodation service provider via email, or they can send an email to the personal data protection officer at info@kuce-za-odmor-vinbreg.com, stating that their personal data should be deleted.
Right to Object
If, despite all measures taken to protect personal data, the guest believes they have grounds for objection, they can file an objection via email to the personal data protection officer at info@kuce-za-odmor-vinbreg.com.
Changes to the Privacy and Data Security Statement
The accommodation service provider may amend this Privacy and Data Security Statement at any time by posting the amended statement on the website www.kuce-za-odmor-vinbreg.com. If the user disagrees with this Privacy and Data Security Statement, the user is advised to leave and not access or use the website www.kuce-za-odmor-vinbreg.com. Changes to the Privacy and Data Security Statement take effect upon posting on the website www.kuce-za-odmor-vinbreg.com. Continued use of the website www.kuce-za-odmor-vinbreg.com after the changes take effect indicates the user’s confirmation and acceptance of the amended Privacy and Data Security Statement.
Cookie Policy
Cookies and other tracking technologies may be used on the website in various ways, such as to enhance the functionality of the website, for traffic analysis, or for marketing purposes.
A cookie is a small piece of data that the website stores on the visitor's computer or mobile device. A cookie allows the website to "remember" the actions of the visitor from previous visits. Most browsers allow the use of cookies, but the user can delete them at any time or set their browser to block their storage. The most common reasons for using cookies include identifying the visitor, remembering specific user preferences, assisting in entering information already provided during previous visits, collecting data for analysis, and promotional campaigns.
Cookies can be classified as:
Session Cookies – stored on the computer and automatically deleted after the browser is closed. They allow the website to obtain temporary data, such as comments or the shopping cart status.
Persistent Cookies – remain in the browser even after it is closed and typically have an expiration date. These cookies help websites store data to make it easier for users to use the website. They store information such as username and password, enabling the "remember me" functionality when logging in, so the user doesn’t have to enter their username and password every time they visit.
First-party Cookies – come from the website the user visited and can be either temporary or persistent. They allow websites to store data used when the user revisits the site.
Third-party Cookies – come from external services that store limited cookies (e.g., Facebook, Instagram, Google Analytics, and Google AdWords) and are most often used to interpret user behavior and for marketing purposes.
In browsers such as Internet Explorer, Safari, Firefox, or Chrome, users can determine which cookies they want to accept and which they wish to reject. The location of these settings depends on the browser type.
The website www.kuce-za-odmor-vinbreg.com uses Google Analytics for tracking website traffic. Google Analytics provides insights into traffic sources such as pay-per-click networks, email marketing, display advertising, search engines, and more.
The website also uses Google AdWords and Facebook Pixel as channels for advertising our products.
The website www.kuce-za-odmor-vinbreg.com offers a newsletter sign-up service through MailChimp, for which the email addresses of users who want to receive updates about the website are collected.